Frequently Asked Questions

Click Request a Quote on the product page, use our contact form, or call +1 469-809-4363 (Mon–Fri, 9am–5pm CT). We reply with a written quote that confirms the price, shipping charges and estimated lead time. Once you accept the quote and we have received payment in full, we release your order to the manufacturer.

Payment in full is due in advance, before we release your order to the manufacturer. We do not offer credit terms or payment on account. Sales tax is added where required by law. If your purchase is tax-exempt, for example for resale, please send us a valid exemption or resale certificate before you order.

Lead times depend on the machine and its options. They are estimates, not guaranteed delivery dates, and we confirm the estimated lead time in writing with each quote. Transit time is added. If we cannot ship within the confirmed lead time, we notify you promptly, and you can cancel free of charge for a full refund at any time before your order ships.

All equipment ships directly from the manufacturer, or for Omcan products from Omcan's U.S. warehouses, to your business or home address in the United States. Smaller machines ship by parcel carrier, for example FedEx. Larger machines ship by LTL freight, usually in a wooden crate. Ripack products ship from Ripack's facilities in the Chicago area, Illinois, by UPS or LTL freight; Multicover and Turbopack systems always ship by LTL freight. AIE products ship from AIE in City of Industry, California, by UPS or LTL freight; freight is quoted before you pay. Omcan products ship from Omcan's U.S. warehouses by parcel carrier or LTL freight; freight is quoted before you pay. Bulman products ship from Bulman in Grand Rapids, Michigan, by parcel carrier or LTL freight; freight is quoted before you pay. Shipping, handling, crating and delivery options such as liftgate, inside or residential delivery are stated in your quote before you pay.

Every machine is covered by its manufacturer's warranty, which we pass through to you. We do not offer a separate warranty of our own. The warranty terms are listed on each product page, for example a 2-year limited warranty on AmeriVacS sealers, a 10-year warranty on the Ripack 3000 heat gun and 1 year parts and labor on most Omcan machines. For Turbovac tabletop vacuum sealers from Omcan: Manufacturer warranty provided by Omcan. Exact coverage is confirmed in writing with your quote. Bulman gives no fixed warranty period; per Bulman, its paper dispensers, cutters and racks are guaranteed to perform as designed when used properly. For a warranty claim, contact us with your order number and the machine's serial number, and we coordinate the claim with the manufacturer.

Machines are generally non-returnable, and the return rules of each manufacturer apply. Standard (non-custom) AmeriVacS machines include a 1-week evaluation trial. The trial must be requested within 7 calendar days after delivery, and the machine must be returned "as new" in appropriate packaging. A refund is issued only after the manufacturer has received and accepted the return, less all shipping and handling costs in both directions. Every return requires our written Return Authorization. Ripack products are non-returnable once delivered. AIE machines are non-returnable unless AIE approves the return in writing. Omcan products are non-returnable unless Omcan approves the return in writing; Omcan then charges a restocking charge of 35% or more. Bulman products are non-returnable unless Bulman authorizes the return in advance; per Bulman, a restocking charge may apply. Please inspect each delivery right away and report damage, defects or missing items in writing within 5 business days (Ripack products: within 3 business days; Omcan products: damage within 24 hours, missing items within 3 business days). All details are in our Return & Refund Policy.

Installation is not included in the machine price. For Maripak machines, installation and start-up by Maripak technicians is available and quoted separately. Other equipment should be installed and connected by qualified personnel following the manufacturer's instructions, including the required electrical supply and, where needed, compressed air. If you have technical questions before or after your purchase, contact us and we will get answers from the manufacturer.

No. 10820 Composite Dr #1021, Dallas, TX 75220, United States is our business mailing address. We do not keep inventory there; all equipment ships directly from the manufacturer. Please do not send returns to this address.