Return & Refund Policy

Last updated: October 20, 2026

US Packing Equipment LLC ("US Packing Equipment," "we," "us," "our") sells packaging machinery to businesses and private customers in the United States. Most equipment is built or configured by the manufacturer and shipped directly from the manufacturer to you. For that reason, our return rules are stricter than those of a typical consumer store. Please read this policy carefully before you place an order. It forms part of our Terms of Service & Terms of Sale.

1. Machines are non-returnable

All machines, upgrades and accessories are sold as final sale. They are non-exchangeable and non-returnable, except as expressly stated in this policy. In addition, the return conditions of the respective manufacturer apply. Where a manufacturer offers an evaluation or trial program, it is described on the product page and in Section 2 below.

This policy does not limit the manufacturer's warranty. Defects that appear after delivery are handled under the manufacturer's warranty as described in our Terms of Service & Terms of Sale.

2. Manufacturer-specific rules

AmeriVacS (vacuum sealers and impulse sealers)

• All AmeriVacS machines are non-exchangeable and non-returnable.
• 1-week evaluation trial for standard machines only. A standard (non-custom) AmeriVacS machine may be returned within the 1-week trial period following delivery, in "as new" condition and in appropriate packaging that ensures safe shipment. The trial must be requested by contacting us within 7 calendar days after delivery.
• The trial does not apply to custom machines. A machine is a custom machine if it was ordered with any of the following options: Bi-Active Sealing (BAS), Stainless Steel (SS), CE Certification (CE), 220 V Conversion (220PX), Dual Nozzle (DN), Additional Vacuum or Gas Cycle (EC), Low-Pressure Bar Close (LPC), Digital Temperature Control (TC), Ported Exhaust (PE), Additional Seal Bar, or Vacuum Selector Switch (VSS).
• To use the trial, contact us at info@uspackingequipment.com within the trial period. We will issue a Return Authorization and tell you where to ship the machine. Do not ship the machine to our Dallas business mailing address.
• All shipping and handling costs are the customer's responsibility. This includes the original shipping and handling charges and the cost of the return shipment. These costs are not refunded.
• Refund only after acceptance by the manufacturer. A refund is issued only after the manufacturer has received the returned machine and accepted the return. The refund is the amount you paid for the machine, less all shipping and handling costs in both directions (the original delivery and the return shipment). It is issued to your original payment method (see Section 8).

Maripak (shrink packaging equipment)

• All Maripak machines are non-exchangeable and non-returnable once the order has been confirmed in writing.
• Freight and wood crating are quoted separately for each order and are not refundable.
• Installation and start-up by Maripak technicians, if ordered, is quoted separately.

Ripack (heat shrink guns, pallet shrink systems, accessories, spare parts and supplies)

• All Ripack products are non-returnable once delivered.
• Damage, defects, missing items or wrong items must be reported to us in writing, with photos, within 3 business days of delivery. This is shorter than the general 5-business-day period in Section 3.
• Spare-parts orders under $50 carry a $25 handling charge plus shipping.

AIE (impulse sealers, vacuum sealers, band sealers, shrink wrap systems and imprinters)

• AIE machines are non-returnable unless AIE approves the return in writing.
• Returns are accepted only with our written Return Authorization.
• Damage, defects, missing items or wrong items must be reported to us in writing, with photos, within 5 business days of delivery (the general rule in Section 3).

Omcan (Turbovac and Omcan vacuum packaging machines, film wrappers and cup sealers)

• Omcan products are non-returnable unless Omcan approves the return in writing. Returns are accepted only with our written Return Authorization.
• If Omcan approves a return, the product must be unused and in its original packaging, and it must be back at Omcan within 30 days of purchase. You ship it freight prepaid to the address we provide.
• Omcan charges a restocking charge of 35% for unused products in their original packaging. Used products are inspected by Omcan, and a restocking charge of 50% or more may apply. The restocking charge and all shipping costs in both directions are deducted from the refund (see Section 8).
• Special-order, clearance and demo items, parts, vacuum bags and other non-standard items are non-returnable.
• Visible damage must be noted on the delivery receipt or bill of lading when the shipment is delivered and reported to us in writing, with photos, within 24 hours of delivery; the same 24-hour period applies to concealed damage. Missing items must be reported within 3 business days of delivery. These periods are shorter than the general 5-business-day period in Section 3.

Bulman (packing tables, packing material cutters, paper cutters and paper racks)

• Bulman products are non-returnable unless Bulman authorizes the return in advance. Returns are accepted only with our written Return Authorization.
• Per Bulman, a restocking charge may apply to an authorized return. The restocking charge and all shipping costs in both directions are deducted from the refund (see Section 8).
• Damage, defects, missing items or wrong items must be reported to us in writing, with photos, within 5 business days of delivery (the general rule in Section 3).

Spare parts

• AmeriVacS spare parts: returns require our written Return Authorization and are subject to a 15% restocking fee. Parts must be unused and in their original packaging. Shipping costs in both directions are not refunded.
• Heating elements and other electrical parts that have been installed are non-returnable.
• Maripak spare parts are non-returnable unless stated otherwise in your written quote.

All other manufacturers

The return conditions of each manufacturer are stated on the product page. If no trial or return program is stated there, the product is non-returnable.

3. Inspect your delivery immediately

Because equipment ships directly from the manufacturer, we rely on you to check every delivery as soon as it arrives:

• Inspect the shipment at the time of delivery, if possible while the driver is still present. Check the number of pieces and the condition of every carton, crate and pallet.
• Note any visible damage on the carrier's delivery receipt or bill of lading before you sign, for example "crate damaged – subject to inspection" or "carton crushed." If the delivery receipt is signed without any notation, the carrier may reject a damage claim.
• Unpack and inspect the equipment promptly, even if the packaging looks undamaged.
• Report any damage, defect, missing item or wrong item to us in writing within 5 business days of delivery (for Ripack products: within 3 business days; for Omcan products: damage within 24 hours and missing items within 3 business days; see Section 2), by email to info@uspackingequipment.com with your order number. Please include clear photos of:
  • the packaging or crate, including the shipping labels,
  • the damaged or defective parts of the equipment,
  • the signed delivery receipt or bill of lading.
• Keep all packaging materials, crates and pallets until the matter is resolved. The carrier or the manufacturer may need to inspect them.
• Do not install or operate equipment that appears damaged.

Carriers and manufacturers apply strict deadlines to damage claims. If damage or missing items are reported to us after these periods, or without the documentation listed above, we may not be able to recover the loss from the carrier or the manufacturer.

4. Returns only with our prior written authorization

No product may be returned without a written Return Authorization from us. Returned goods are shipped to the manufacturer, not to our business mailing address. We will tell you the return address and any manufacturer requirements when we issue the authorization. Shipments sent without a Return Authorization, or to an address other than the one we provide, may be refused, and any resulting costs are the customer's responsibility.

5. Damaged, defective or incorrect deliveries

• Wrong item or incomplete order: If you receive a product other than the one you ordered, or parts of your order are missing, and you have reported it in accordance with Section 3, we will arrange for the correct or missing product to be shipped at no additional cost to you.
• Transport damage: If the equipment arrives damaged and you have reported it in accordance with Section 3, we will file and manage the claim with the carrier and the manufacturer on your behalf and arrange for repair or replacement.
• Defective on arrival: Defects reported in accordance with Section 3 are handled with the manufacturer under the manufacturer's warranty. The manufacturer decides whether the product will be repaired or replaced.

6. Order cancellations

• To cancel an order, contact us as soon as possible at info@uspackingequipment.com or +1 469-809-4363.
• An order for a standard machine can be cancelled free of charge until we have placed it with the manufacturer. After that, cancellation is subject to the manufacturer's consent and any charges the manufacturer imposes.
• Custom-configured machines (for example, machines ordered with upgrades or options) are built to order. Once we have placed such an order with the manufacturer, it can only be cancelled with the manufacturer's consent and subject to any charges the manufacturer imposes.
• Shipping delays: If we cannot ship your order within the lead time stated in your written quote (or on the product page), you may cancel your order free of charge and receive a full refund at any time before it ships, as described in our Terms of Service & Terms of Sale.

7. No cooling-off period

We sell and deliver only to customers in the United States. Statutory withdrawal or cooling-off rights of other countries, such as the 14-day withdrawal right in the European Union, do not apply. Orders cannot be returned without a reason, except under a manufacturer trial program described in Section 2.

8. Refunds

• Approved refunds are issued to the original payment method within 10 business days after the manufacturer has received the returned product and accepted the return.
• Refunds for orders cancelled because of a shipping delay are issued within 7 business days of your cancellation.
• Shipping, handling, crating, liftgate and other freight charges are non-refundable, unless the return or cancellation is caused by our error or by a shipping delay.
• Please allow additional time for your bank or card issuer to process and post the refund.

9. Contact

For any question about returns, damage or cancellations, please contact us:

US Packing Equipment LLC
10820 Composite Dr #1021, Dallas, TX 75220, United States
Phone: +1 469-809-4363
Email: info@uspackingequipment.com

Our Dallas address is our business mailing address only. Please do not send returns to this address.