Common Questions
Frequently Asked Questions
The questions we hear most about shipping, warranty, and lead times. If yours isn't here, a packaging specialist will answer it directly.
How is the equipment shipped?
All equipment ships directly from the manufacturer to your home or business address in the United States. Smaller machines ship by parcel carrier, for example FedEx. Larger machines ship by LTL freight, usually in a wooden crate. Shipping, handling, crating and delivery options such as liftgate, residential or inside delivery are stated in your quote before you pay.
Do you offer a warranty?
Every machine is covered by its manufacturer's warranty, which we pass through to you. We do not offer a separate warranty of our own. The warranty terms are listed on each product page, for example a 2-year limited warranty on AmeriVacS sealers. For a warranty claim, contact us with your order number and the machine's serial number, and we coordinate the claim with the manufacturer.
Do you provide installation or training support?
Installation is not included in the machine price. For Maripak machines, installation and start-up by Maripak technicians is available and quoted separately. Other equipment should be installed and connected by qualified personnel following the manufacturer's instructions, including the required electrical supply and, where needed, compressed air. If you have technical questions before or after your purchase, contact us and we will get answers from the manufacturer.
How do I pay?
Payment in full is due in advance, before we release your order to the manufacturer. We do not offer credit terms or payment on account. Sales tax is added where required by law. If your purchase is tax-exempt, for example for resale, please send us a valid exemption or resale certificate before you order.
What are typical lead times?
Lead times depend on the machine and its options. They are estimates, not guaranteed delivery dates, and we confirm the estimated lead time in writing with each quote. Transit time is added. If we cannot ship within the confirmed lead time, we notify you promptly, and you can cancel free of charge for a full refund at any time before your order ships.